Privacy Policy – Transformation Hair & Beauty Hobart TAS
Effective Date: 10/10/2025
This Privacy Policy outlines how Transformation Hair & Beauty (ABN 123 456 789) (“we”, “our”, “us”) collects, stores, uses and protects your personal information. We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Spam Act 2003 (Cth), and all other applicable Australian laws relating to the handling of personal information.
By accessing our website, booking an appointment, using our mobile or salon services, or subscribing to our marketing, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following categories of personal information:
• Identity details: name, gender, date of birth, emergency contact.
• Contact details: phone number, email address, postal/billing address.
• Service information: booking records, treatments received, colour/beauty history, consultation notes.
• Payment information: deposits, invoices, transaction history. We use secure third-party processors and do not store full card details.
• Health & safety information: allergies, medical conditions, sensitivities relevant to providing safe treatments.
• Digital information: IP address, cookies, device/browser type, usage statistics when visiting our website.
• Marketing preferences: subscriptions to newsletters, SMS updates, discount programs, or competitions.
Sensitive health-related information is collected only with your explicit consent and used solely to ensure safe service delivery.
2. How We Collect Information
We may collect your information directly from you via:
• Online booking systems, enquiry forms, or email communications.
• Phone calls, SMS, or in-salon conversations.
• Social media platforms (e.g. Instagram, Facebook).
• Newsletter sign-ups and promotional campaigns.
• Mobile and care-home service visits.
We may also collect limited information from third parties (e.g. referral partners, gift voucher purchases, or group bookings) where necessary to provide our services.
3. Use of Personal Information
We use your personal information strictly for business purposes, including:
• Processing and confirming bookings and payments.
• Providing safe and tailored hair and beauty treatments.
• Sending reminders, confirmations, invoices, receipts and follow-ups.
• Managing deposits, cancellations, refunds and no-show enforcement.
• Delivering mobile and care-home salon services.
• Sending marketing promotions, discounts, newsletters and loyalty offers (if opted in).
• Meeting insurance, regulatory, record-keeping and tax obligations.
• Investigating complaints, disputes or legal claims.
We will not use your personal information for purposes unrelated to our services unless required by law or with your explicit consent.
4. Disclosure of Information
We will never sell or rent your data. Information may be disclosed only when necessary to:
• Service providers: IT support, payment gateways, booking platforms, SMS/email platforms.
• Professional advisors: accountants, insurers, legal advisors where relevant.
• Regulators or law enforcement: where required by law, subpoena, court order or government direction.
• Business restructuring: if we merge, sell or transfer assets, with confidentiality protections in place.
All third parties are required to handle your information in accordance with Australian privacy law and this Policy..
5. Data Security & Storage
• All electronic data is stored securely in encrypted, password-protected systems.
• Paper records (where used) are stored in locked cabinets with restricted access.
• Access to personal information is restricted to authorised staff.
• We retain records only as long as legally required or reasonably necessary.
• Once no longer needed, personal data is securely destroyed or permanently anonymised.
Despite our safeguards, no system is completely secure. By using our services, you acknowledge that we cannot guarantee absolute security of electronic transmissions.
6. Marketing & Consent
• By subscribing, you consent to receive marketing communications via SMS, email or social media.
• You can withdraw consent at any time by using unsubscribe links or contacting us directly.
• We comply with the Spam Act 2003 (Cth) and will never send unsolicited messages.
7. Cookies & Online Tracking
Our website may use cookies and analytics tools to:
• Improve functionality and user experience.
• Track traffic and visitor behaviour.
• Deliver targeted advertising and remarketing.
You can disable cookies in your browser, but some website features may not function correctly.
8. Your Rights
Under the Privacy Act 1988 (Cth) you have the right to:
• Request access to personal information we hold about you.
• Request corrections to inaccurate, incomplete or outdated information.
• Withdraw consent for marketing communications at any time.
• Request deletion of your personal data, subject to legal record-keeping obligations.
We will respond to all requests within a reasonable timeframe (usually 30 days).
9. Children’s Information
Children are welcome in our salon, but we only collect personal information about minors with the consent of a parent or guardian. For safety reasons, unattended children cannot remain in service areas.
10. Retention of Information
We may retain client records (including booking history, treatment notes and invoices) for a minimum of 7 years, in line with Australian taxation and insurance requirements. Sensitive information is destroyed once no longer required.
11. International Data
Our systems are based in Australia. If data is transferred internationally via cloud storage or service providers, we take reasonable steps to ensure compliance with Australian privacy law and protection standards.
12. Complaints & Disputes
If you believe we have breached this Privacy Policy or the Australian Privacy Principles, please contact us immediately. We will investigate and respond promptly.
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Updates to this Policy
This Privacy Policy may be updated periodically. The current version will always be published on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
Transformation Hair & Beauty
340 Elizabeth Street, North Hobart TAS
Phone: 03 123 345 | Mobile: 0400 123 456
Email: info@hairbeautyhobart.com