Refund Policy – Transformation Hair & Beauty Hobart TAS
Effective Date: 10/10/2025
This Refund Policy (“Policy”) applies to all services and products provided by Transformation Hair & Beauty (“we”, “us”, “our”), located at 340 Elizabeth Street, North Hobart TAS. By booking or purchasing services or products, you (“the client”, “you”, “your”) acknowledge and agree to the terms set out herein.
This Policy is written in compliance with the Australian Consumer Law (ACL), the Fair Trading Act 1987 (TAS), and relevant Tasmanian and Commonwealth legislation.
1. Scope of Policy
This Policy applies to:
• All salon services (haircuts, colour, foils, balayage, keratin, extensions, facials, waxing, makeup, nails).
• Mobile and at-home services, including event styling and care-home packages.
• Bridal, group and contract services.
• Retail products sold in-salon or online.
• Gift vouchers, pre-paid packages, deposits and surcharges.
2. Bookings & Deposits
2. Australian Consumer Law Rights
Under the ACL, you are entitled to a remedy if a service is not carried out with due care and skill, not fit for the agreed purpose, or does not match the description provided.
• Major failures: you may be entitled to a full refund.
• Minor failures: we may choose to provide a correction, re-do, or partial refund.
Nothing in this Policy excludes your rights under the ACL. However, change of mind, personal preference, unrealistic expectations, or circumstances outside our control are not grounds for refund.
3. Deposits & Prepayments
• Non-refundable: All deposits are strictly non-refundable except as required by law.
• Transfers: Deposits may be transferred to a new booking with a minimum of 24 hours’ notice (48 hours for mobile/bridal/event services).
• Forfeiture: Deposits will be forfeited in the event of cancellation, no-show, or late arrival where the service cannot be completed.
• Prepayments: Any pre-paid packages, events or promotions are non-refundable and non-transferable once confirmed.
4. Cancellations & No-Shows
• Standard bookings: 24 hours’ notice is required for cancellations or rescheduling.
• Bridal, group & mobile bookings: 48 hours’ notice is required; 30 days for bridal/event packages.
• No-shows: Failure to attend without notice will result in forfeiture of the deposit and may incur charges up to 100% of the service cost.
• Late arrivals: If you are more than 15 minutes late, your service may be shortened or cancelled. No refunds will apply.
5. Services Not Eligible for Refund
Refunds will not be issued for:
• Change of mind once a booking is confirmed or service commenced.
• Style or colour dissatisfaction where service was delivered as requested.
• Results limited by hair condition, history of chemical use, or undisclosed information.
• Treatment outcomes affected by client negligence, failure to follow aftercare, or external factors (swimming, chlorine, sun exposure, at-home dyes, heat styling, unsuitable products).
• Natural fading of colour, keratin, lash lifts, or gel nails over time.
• Hygiene-sensitive services (facials, waxing, makeup, lashes, nails) once commenced.
• Promotional offers, discounted services, packages or vouchers.
6. Corrections & Re-Do Services
• Concerns must be raised within 48 hours of service completion.
• We reserve the right to inspect and verify the issue.
• Corrections or re-dos must be scheduled within 7 days.
• Refunds are not provided if a correction or re-do is deemed reasonable.
• Corrections will be provided by the same stylist/technician unless otherwise agreed.
7. Bridal, Event & Group Bookings
• Deposits: Bridal/event deposits are non-refundable.
• Cancellations: Within 30 days of event, full deposit will be forfeited.
• Trials: Bridal trials are charged separately and non-refundable.
• Changes to party size: Reductions in bridal party size after booking do not entitle the client to a refund; the full quoted amount remains payable.
• Travel/time fees: Non-refundable once booked.
8. Mobile & Care-Home Services
• Deposits: Non-refundable once confirmed.
• Cancellations: Within 30 days = forfeiture of full deposit.
• Trials: Separate charge; non-refundable once completed.
• Party size: Reductions do not reduce the overall fee once confirmed.
• Travel/time surcharges: Non-refundable once booked.
• Contracted bookings: May require written agreements with clear payment schedules; binding once signed.
9. Retail Products
Refunds/exchanges apply only if products are faulty, unsafe, not fit for purpose, or misdescribed under the ACL.
• Non-refundable: Change of mind returns are not accepted.
• Condition: Returned items must be unopened, unused and in original packaging.
• Hygiene: Opened beauty products cannot be returned unless faulty.
• Timeframe: Refund requests must be made within 14 days of purchase.
10. Gift Vouchers & Prepaid Packages
• Non-refundable and non-exchangeable.
• Transferable to another person only with salon approval.
• Strict expiry dates apply; vouchers will not be extended.
• Lost or stolen vouchers are not replaceable.
11. Out-of-Hours & Holiday Surcharges
• Services outside standard trading hours or on public holidays attract a surcharge.
• Once confirmed, surcharges are non-refundable.
• Cancellation of out-of-hours bookings forfeits both deposit and surcharge.
12. Refund Process
• All requests must be submitted in writing to info@hairbeautyhobart.com within the required timeframe.
• Clients must provide proof of purchase (receipt, booking reference, payment record).
• Management will review and respond within 14 business days.
• Remedies may include a correction, re-do, partial refund, store credit, or rebooking.
• Refunds will be issued only to the original payment method.
13. Misuse & Abuse of Policy
We reserve the right to:
• Refuse refunds where claims are dishonest, abusive, or made in bad faith.
• Ban clients who repeatedly cancel, reschedule, or demand refunds without cause.
• Enforce recovery of costs for fraudulent chargebacks or unpaid invoices through debt collection or legal action.
14. Liability Disclaimer
• Results vary depending on individual hair/skin/nail condition.
• We are not liable for outcomes impacted by undisclosed health conditions, previous treatments, or improper aftercare.
• Clients acknowledge that some services (bleaching, keratin, extensions) carry inherent risks. Consent is given at the time of booking.
• Our liability is limited to remedies required under the ACL.
15. Dispute Resolution
• All disputes must first be directed to info@hairbeautyhobart.com.
• We will investigate and respond within 14 business days.
• If unresolved, complaints may be escalated to Consumer Affairs Tasmania or the Australian Competition & Consumer Commission (ACCC).
16. Final Authority
All refund decisions rest with the management of Transformation Hair & Beauty Hobart TAS, subject only to the requirements of the Australian Consumer Law.
17. Contact Information
Transformation Hair & Beauty
340 Elizabeth Street, North Hobart TAS
Phone: 03 123 345 | Mobile: 0400 123 456
Email: info@hairbeautyhobart.com